Like most other 1-star reviews, I can`t stand a company that rips you off and relies on the fine print to extract money from you. VERY MISLEADING SALES TACTICS. Year 1, automatic renewal brought us. Auto-renew is one of them where there is no room to cancel even 45 days before renewal. You contact them to schedule an extension interview and schedule it after the auto-renewal date. Very frustrating as a customer. After the reluctant auto-renewal, year 2 – we got angry for sharing a license with our employee. Your solution = lead you to spend thousands more on licenses that we have absolutely no use for. Don`t care about the relationship at all and just do what they can to get every dollar out of you. We terminated our contract with them 10 months in advance. Be very careful. ZoomInfo`s contract is nothing short of predatory and includes automatic renewal two months before the end of the term. We made the mistake of calling the representative and saying we didn`t want to renew, but we were told it wasn`t good enough for a collection written later 3 months later.
Had to be written (yes, that was said). We paid a year in advance and shut down the system in advance because the data was not useful to us. We serve homeless shelters with donations and now we send thousands of dollars to these people, their lawyers and tax collectors. Imagine telling these shelters that your message won`t come this month. Don`t get involved with these people. I became aware of this site when it listed someone we had never heard of as the « restaurant manager » of one of our outlets – a position that doesn`t even exist. In addition, several cases of employees who have not been with the company for several years have been identified. Despite repeated attempts, there has been little to no contact from ZoomInfo and no effort to fix bugs. As such, this website is a joke as a source of information – you`d have better luck with a 5-year-old Yellow Pages. The employee experience below at ZoomInfo, compared to a typical company. 85% of ZoomInfo employees say it`s a great place to work, compared to 57% of employees at a typical American company. Unethical business practices, the likes of which I have never seen before, to lock you into your contract forever.
First, their account manager sold us the « full version » of Zoominfo, only to make us realize that all the European data was missing and forced us to pay an additional $7,000 for it. The data for Europe are not even good; We received almost no return on the expensive investment we made on the platform, so our sales team decided not to renew. However, Zoominfo`s contract is fishy and sneaks into the contract in a tiny auto-renewal clause. You will not hear from them after you register until your « unsubscribe window » for the contract expires. We have tried to terminate our contract with 45 days` notice, but they claim that this is not possible and that we need to extend another year because the notice period is 60 days. Your representatives harass you, call you five times a day to force renewal, and threaten lawsuits and debt collectors. We are a company based in Europe, and the European Union considers this practice to be « unfair contractual clauses » and such lock-in clauses cannot be enforced as in the United States, but Zoominfo constantly sends legal threats and harasses our sales representatives and constantly calls the office with more threats. Now we have a debt collection company hired by Zoominfo, which threatens us with legal action in every US state (far beyond our corporate jurisdiction) and claims that they will even include claims involving the US Embassy in this case. If you`re thinking about using this software, read what The Bear Cave posted about their shady business, do yourself a favor, and look for more ethical competitors than this big sales scam called Zoominfo. I thought it was illegal, but I don`t think it applies to this company. So if they are willing to break the law, what does that say about their operations as a whole? Not only is the company unethical with its contracts, but I`ve never had so much spam in my life after signing up with them. Please don`t make the same mistake as so many others.
DON`T COME ANY CLOSER! This company illegally obtained my personal business email address and put it on a paid mailing list – even though they claimed they didn`t – when I emailed them to complain, their sales rep tried to sell me their services, no response from their support team – THEN I GOT SPAM FROM ZOOMINFO! Completely useless, there is a company with a similar name in another country and they have a number of employees listed as under my company with email addresses that are supposed to be under my domain. It took a month to hear from them, then they said they would fix it immediately, it`s 2 weeks later and there`s another bad employee. I`m sure it`s just a few people who have a waiter in their basement somewhere! You might be wondering why this is the only review site that displays all the negative reviews – spend 15 minutes checking Zoominfo reviews on G2, and it`s clear that they pay for thousands of fake reviews if they`re not generated by bots. Some of the reviewers don`t even exchange instructions/templates. Attached image You can also see that reviews are fake by: the same phrases repeated over and over again, inaccurate information (several reviewers simply call it Zoom), bad and broken English over and over again, and the fact that almost EVERY positive review has an invitation source from the seller. Biological evaluator? They all give it 1 star. This is a ploy devised by Zoominfo to hide legitimate 1-star reviews. This company is so fraudulent and a total scam. It is illegal to pay or produce false reviews in order to mislead consumers.
Accessories for sitejabbers for apparently a much stricter qualification to eliminate fake reviews. We should report them all to the FTC. I hired this company for lead generation. After using them for about 9 months, I called them and explained that I didn`t want to use their services anymore as I couldn`t even reach 1 client! I also sent them an email notification of my intention not to renew with them, but they told me I was 1 day late on the 60 day notice period! I asked for call logs and records to prove that I had given my cancellation on time, but now they refuse to send me this information. It`s a bunch of scammers! Gain trust and grow your business with customer reviews Consumer Tip: Use an alternative like Uplead or Lusha You have the worst platform, no contact at all in the EU! Poor customer service and they push their customers. When you download a contact list, they add a few fake emails to your list. So when you`re done with their license, they can see if you`re using the data you`ve taken from them (which you pay for, of course), and then they`ll come to you with lawyers to pay for another year. Please stay away from zoominfo Consumer tip: Don`t sign up for the free trial – you`ll never get rid of it! ZoomInfo was already on the verge of disappearing when we discovered that their data was not correct, but now they are trying to tie us to an ongoing contract for more years.
This was NEVER discussed, highlighted or explained until the cancellation deadline expired (60 DAYS BEFORE! It`s an absurd time to cancel a software contract. Can you imagine Apple or Google needing 60 days for all their contracts? My boss asked me to deal with this organization, so I expressed interest in their website. I was then called 3-5 times a day, often 3 times in a row, and emailed twice a day. On the 4th day, I took a call asking to no longer be contacted by phone. I was contacted again and again. I am currently blocking a number of them that I can find. I intended to use Zoominfo`s service, but their sales tactics fired me. I will look for one of their competitors so as not to put up with this kind of harassment. I don`t know who it works on, but it won`t work for me.
